Privacy Policy

Gradence (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, enrol in our programmes, or interact with us online.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, CV/resume, and application information provided during enrolment.

• Technical Information: IP address, browser type, device information, and usage data when you access our website.

• Communication Data: Records of emails, messages, or inquiries you send to us.

2. How We Use Your Information

We use your information to:

• Process programme applications and payments.

• Provide access to training, mentorship, and learning resources.

• Communicate updates, schedules, and support information.

• Improve our website, services, and user experience.

• Send career-related guidance, newsletters, and promotional offers (only if you opt-in).

• Comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to deliver the programme you enrol in).

• Legitimate interests (to improve our services and support career development).

• Consent (for marketing communications).

• Legal compliance (where required by law).

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Trusted service providers (e.g., payment processors, IT support, hosting providers).

• Programme mentors (for training and feedback purposes).

• Legal authorities if required by law.

All third-party providers are bound by confidentiality and data protection obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary to provide services, fulfil legal obligations, or resolve disputes. Once no longer required, your data will be securely deleted.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Restrict or object to data processing.

• Withdraw consent for marketing communications at any time.

• Request data portability (where applicable).

To exercise your rights, contact us at contact@gradence.co.uk.

8. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve user experience.

• Analyse website traffic.

• Deliver relevant content and ads.

You can control cookie preferences through your browser settings.

9. International Data Transfers

If you access our services outside the UK, your data may be transferred internationally. We ensure such transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: contact@gradence.co.uk